Delta Hotels and Resorts: A Canadian Hotel Management Success Story
It all began with a single 62-room motor inn in Richmond, British Columbia.
Founded in 1962, Delta Hotels and Resorts has grown to become Canada's leading hotel management company. Today, we boast a diversified portfolio of 40 city-centre, airport and resort properties.
Widely viewed as the brand of choice for discerning owners and guests, we also take pride in being an exemplary employer to more than 8,000 people and an active corporate citizen building stronger Canadian communities from coast to coast.
At Delta, taking care of the communities we serve starts with taking care of our greatest asset – our employees. Noted for progressive employee service guarantees, Delta continues to maintain one of the lowest employee turnover rates in the hotel industry.
We offer an employee and family assistance program, as well as countless career development opportunities.
Excellence Canada, formerly the prestigious National Quality Institute, has recognized us with two Canada Awards for Excellence. We were the first hotel company in the Institute's history to be granted “Gold Trophy” awards for quality in 2000 and for our healthy workplace in 2004. In 2007, we received the award program’s highest honour, the Order of Excellence. This distinction is Canada's top recognition for organizational excellence in the areas of leadership, performance, planning, and customer, people and supplier-focused operations. In October 2009, Delta was inducted into Excellence Canada’s Canadian Hall of Excellence.
Delta is also consistently ranked for 14 years as one of "The 50 Best Employers in Canada" by Aon Hewitt.
Our history is one marked by leadership and vision. After becoming the leading hotel operator in British Columbia by 1970, our company embarked on an aggressive eastward expansion strategy. By 1975, we had opened the Delta Chelsea in downtown Toronto - the largest hotel in Canada with 1,590 rooms.
New properties were added to our portfolio throughout the 1980s, notably in Atlantic Canada and Quebec. While ownership changed in 1987, this pace of rapid expansion and revitalization continued throughout the 1990s.
While much may have changed over the course of our history, the basics of hospitality have remained constant. The same values of honesty, integrity, teamwork and empowerment that formed the core of our business in 1962 continue to guide us today.
About Delta Hotels and Resorts - Delta Hotels and Resorts History
about delta hotels and resorts, delta hotels and resorts history
Delta Corporate Site - official site. Learn all about Delta Hotels and Resorts. Discover a Canadian hotel management success story and read our complete Delta Hotels and Resorts history.